Telehealth - video visits

With telehealth video visits, you can meet with your doctor through live video on your computer, smartphone, or tablet — without leaving home.

Video visits are a safe, simple, and convenient way to get the care you need. With video visits, you can:

  • Get great, personalized care without traveling into the clinic.
  • Save time and avoid transportation hassles.
  • See a doctor or clinician from the safety and convenience of your own home.

Similar to an in-clinic visit, during a video visit your doctor may ask you questions, visually examine you for symptoms, and give you important instructions. If needed, your doctor will send prescriptions directly to your chosen pharmacy.

Scheduling a video visit

To determine whether a video visit is a good fit for you, and to schedule a visit, please contact your provider's office or our Patient Support Center at 1-800-403-4160.

Joining a video visit

You will need to sign in to your account on our patient portal, FollowMyHealth, to take advantage of a secure video visit. If you have already registered, you can sign in here.

To register for a FollowMyHealth account, please call your provider's office or our Patient Support Center at 1-800-403-4160, or visit this page to request an invite.

If you are having issues with your account, please call our online patient portal service team at 1-877-290-2133 or email myportal@optum.com.

To join a video visit you will also need access to a mobile device or computer with a camera and microphone and high-speed internet access.

Video visit resources

More information on how to join your video visit and other frequently asked questions can be found in the links below:

Frequently Asked Questions (FAQs)

How-to Guides (Video Tutorials)

How-to Guides

Follow My Health - Patient Portal

Alternative Video Platforms

Have questions? Call us anytime at 1-800-403-4160 (TTY:711).


Note: Video visits are not appropriate for severe or life-threatening symptoms. If you need emergency care, call 9-1-1 or go to the nearest emergency room.