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Telehealth - video visits


With video visits, you can meet with your doctor through live video on your computer, smartphone or tablet — without leaving home.

Video visits are a safer, simpler way to get the care you need. With video visits, you can:

  • Get great, personalized care without traveling into the clinic.
  • Save time and avoid transportation hassles.
  • See a doctor or clinician from the safety of your own home.

Similar to an in-clinic visit, during a video visit your doctor may ask you questions, visually examine you for symptoms, and give you important instructions. If needed your doctor will send prescriptions directly to your chosen pharmacy.

Scheduling a video visit

To determine if a video visit is a good fit for you and get your visit scheduled, please contact your provider's office or our Patient Support Center at 1-800-403-4160.

Joining a video visit

You will need to log-in to your account on our patient portal, FollowMyHealth, to take advantage of a secure video visit. If you are registered on our patient portal, you can log-in here.

If you are having issues with your account, please call our online patient portal service team at 1-877-290-2133 or email pop@healthcarepartners.com

To create a new account on FollowMyHealth, please call your provider's office or our Patient Support Center at 1-800-403-4160 or visit this page to request an invite.

To join a video visit you will also need access to a mobile device or computer with a camera and microphone and high-speed internet access.

Video visit resources

Need help figuring out which type of visit is right for you?

Not sure how to join your video visit?

Have questions?

Call us anytime at 1-800-403-4160 (TTY:711).


Note: Video Visits are not appropriate for severe or life-threatening symptoms. If you need emergency care, call 9-1-1 or go to the nearest emergency room.