Patients' rights

Patient Bill of Rights

Optum is dedicated to partnering with our patients to provide high quality care and to help you improve your health and quality of life. We believe that you, our patients, have certain rights concerning your care, and certain responsibilities to help us provide you with the best care possible. Because Your Good Health Matters!

Your privacy is important to us.

Privacy Rights

Protecting your privacy is important to Optum. Effective April 14, 2003, all health care facilities and physicians are required by law to protect the privacy of your medical record and other health information and to provide you with notice of their legal duties and privacy practices with respect to your Protected Health Information. This notice of privacy practices describes how your medical information may be used and disclosed and how you can get access to this information.

And so are your desires...

Advance Directives

Many people have strong feelings about what kind of care they would like to receive should they become seriously ill. But there may come a time when illness prevents you from being able to express those feelings and wishes. Optum wants to assure you that we will do our best to follow your guidance. Below is information about ways to let your loved ones and care providers know how you'd like to be cared for if, for any reason, you are not able to communicate this information yourself. Two forms of communication, both legal documents, are used most commonly:

  • A Durable Power of Attorney for Health Care (DPAHC) allows you to designate another person to make health care decisions for you in the event that you are unable to speak on your own behalf. This form gives broad powers and is quite useful since it is difficult to know exactly what kinds of issues might arise.
  • A Living Will is a document that states a person’s desire to withhold life-sustaining treatment in the event of a terminal illness or permanent unconsciousness. It may specify exactly what treatments a patient does or does not want, and under which circumstances. It is less flexible than a Durable Power for Attorney for Health Care because it can’t anticipate the precise circumstances in which patients may find themselves.