Appointment preparation

At Optum, the health and safety of our patients comes first. The next time you come in, you’ll see some important measures we’ve taken to keep you safe regardless of your COVID-19 vaccination status, including:

  • Fewer appointments to reduce crowding
  • Checking everyone’s temperature and screening for COVID-19 symptoms at the door
  • Requiring everyone to wear a mask (surgical masks are preferred)
  • Social distancing (6 feet)
  • Frequent cleaning and disinfecting of exam rooms and waiting areas

In addition to in-clinic visits, you may be able to set up a video visit or phone visit with your doctor from the comfort of your home.

If This Is Your First Appointment

For your first in-clinic appointment, please arrive ten minutes early to fill out paperwork. For all appointments – in-clinic, video, or phone visits – come prepared with questions for your doctor. Also, prepare a list of all the prescription and over-the-counter medications you are taking, including vitamins, minerals, and herbs – or simply bring the medications in their original bottles with you.

For All Appointments

Good communication with your doctor is important. But when you're not feeling well, it's sometimes hard to remember exactly what you want to ask or tell your doctor. Whether you have an in-clinic, video, or phone appointment, here are three steps to make the most of your doctor visit:

1. Write down your symptoms, complaints, and concerns. If you do this prior to your appointment, you won't forget to mention important details.
2. Write down any questions you want to ask your doctor. Even if you plan to ask just one or two questions, writing them down may trigger a few more that you hadn't originally considered. Here are some good basic questions to ask:
  • What is my main problem?
  • What do I need to do?
  • Why is it important for me to do this?
3. Ask what the next steps are in your treatment plan. Your doctor may have told you that you need a laboratory test, or physical therapy, or a new medication. Asking about next steps can give you the "big picture" of your treatment plan over time. If you do not understand your treatment plan or next steps, be sure you ask your doctor to clarify so you leave with all your questions addressed.

Talking about your health concerns and asking questions is a way of partnering with your doctor and healthcare team to improve your health. Planning ahead for your visit will make the most of the time you have with your doctor or other healthcare professional.