In The News

April 30, 2012

Utilizing Interactive Voice Response to Reduce Health Service Utilization, Expand Clinical Capacity, and Improve the Quality of Life for Older, COPD Patients: HealthCare Partners The Clinical Advisor, Center for Technology and Aging, and Moore Foundation

HealthCare Partners (HCP) utilized a telephone-based home remote patient monitoring (RPM) technology in order to reduce health utilization and enhance quality of life for elderly patients with chronic disease. Consumers/patients that were targeted in this RPM project were over 65 years of age and had chronic obstructive pulmonary disease (COPD) and other chronic diseases. The 6-month intervention utilized TeleVox’s interactive voice response (IVR) technology with patients answering COPD symptom and wellness questions 1-2 times a week via telephone. Responses were analyzed and live care management phone calls from RNs were conducted as needed. IVR technology supplemented an existing patient-centric COPD program to help identify and reduce disease exacerbations in between regular care management calls and appointments.
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